Refund policy

At Braussie Healthy Food, we strive to provide you with the best shopping experience. If you are not entirely satisfied with your purchase, we offer a comprehensive refund policy that ensures your peace of mind. Please read the following guidelines carefully to understand our refund process:

Flexible Cancellation and 100% Refund within 24 Hours:

We understand that circumstances can change, and we want to make sure you have a seamless experience when shopping with us. If you have made a purchase through our website but have not yet collected the product, you have the option to cancel the order and receive a full refund. This refund is available within 24 hours of completing the payment and confirming the transaction. Our goal is to provide you with the utmost convenience and flexibility, allowing you to modify or cancel your order if necessary. Should you require any assistance or have further inquiries regarding the refund process, please don't hesitate to reach out to our dedicated customer support team.

2-Day Return Policy:

You have 2 days from the date of receiving your item to request a return.
To be eligible for a return, the item must be in the same condition as when you received it. It should be unworn, unused, and in its original packaging.
You must provide the receipt or proof of purchase for the return.

Initiating a Return:
To start a return, please contact us at <braussie.sa@gmail.com>. We will provide you with further instructions.
Please note that returns should be sent to the following address: 75 Jervois Avenue - West Hindmarsh 5007 - SA.
Returns sent without prior authorization will not be accepted.

Damages and Issues:
Upon receiving your order, please inspect it carefully.
If you notice any damages, adulterated packaging or if you receive the wrong item, please contact us immediately. We will assess the issue and take appropriate action to resolve it.

Exceptions/Non-Returnable Items:
Certain items cannot be returned due to hygiene or safety reasons. These include perishable goods (e.g., granola, dried fruits and other related).

Exchanges:
If you wish to exchange an item, the fastest way is to return the item you have and make a separate purchase for the new item once the return is accepted.

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Usually happens the upon the return time and if no other product is considered the refund is given.

For any further questions or concerns regarding our refund policy, please contact us at <braussie.sa@gmail.com>. We are here to assist you and ensure your satisfaction.