1. Who We Are

2. Information We Collect

2.1 Information You Give Us

When you place an order, create an account, or contact us, we may collect:

• Name
• Email address
• Phone number
• Delivery address (within our SA / 25km CBD service area)
• Order history and preferences
• Any other information you choose to provide (e.g. via our contact form)

We do not collect or store full credit card numbers. Payments are processed securely by our payment provider (e.g. Shopify Payments), who handles your card details directly under their own PCI-DSS-compliant systems.

We do not collect health, dietary, allergy, or other sensitive information, and we do not disclose any such information to third parties. If this changes in the future, this Privacy Policy will be updated accordingly before any such collection begins.

2.2 Information Collected Automatically

When you visit our website, we automatically collect:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited and time spent on them
• Referring website / how you found us
• General location (city/region level, inferred from IP)

2.3 Cookies and Tracking Technologies

We use cookies and similar technologies for:

You can manage cookie preferences through your browser settings, and opt out of personalised advertising via:

• Google Ads Settings
• Meta Ad Preferences

Blocking cookies may affect site functionality (e.g. cart, checkout).

3. How We Use Your Information

We use your information to:

• Process and deliver your orders
• Communicate with you about your order or enquiries
• Provide customer support
• Improve our website and product range
• Measure and improve the performance of our advertising (Google, Meta)
• Comply with legal and tax obligations
• Detect and prevent fraud

We do not sell your personal information to third parties.

4. Who We Share Information With

We share information only as needed to operate our business:

• Payment processor — to process your payment securely
• Shopify — our e-commerce platform provider, which hosts our store and processes data on our behalf
• Google (Analytics, Ads) — for site analytics and advertising measurement
• Meta (Facebook/Instagram) — for advertising and ad performance measurement
• Delivery personnel — to fulfil and deliver your order within our service area
• Government or law enforcement — if required by law
• Professional advisors (accountants, lawyers) — where necessary for business operations

Where a third party processes data outside Australia (for example, Google and Meta operate servers internationally), we rely on those providers' own compliance frameworks and contractual data protection commitments. By using our Service, you consent to this cross-border handling of your data as described.

5. Data Retention

We retain personal information only as long as necessary for the purposes described above, including:

• Order and transaction records: retained for at least 5 years, as required under Australian tax law (ATO record-keeping requirements)
• Marketing/contact data: retained until you unsubscribe or request deletion
• Website analytics data: retained per Google Analytics' default retention settings, unless configured otherwise

6. Data Security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to our legal retention obligations, e.g. tax records)
• Opt out of marketing communications at any time

To exercise any of these rights, contact us at contact@braussie.com.

If you believe we have mishandled your personal information and are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

8. Children's Privacy

Our Service is not directed at children, and we do not knowingly collect personal information from anyone under the age of 18. If you believe a child has provided us with personal information, please contact us so we can remove it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by an updated "Last updated" date at the top of this page. We encourage you to review this page periodically.

10. Contact Us

If you have any questions about this Privacy Policy: